Terms of sale

This English translation is provided for information purposes. In the event of any discrepancy, the French version prevails.

Preamble

Maison Dumas is a simplified joint-stock company (Société par actions simplifiée) registered with the Paris Trade and Companies Register under number 925 390 775, whose registered office is at 60 rue La Boétie, 75008 Paris – share capital: €1,000.00. Intra-community VAT number: FR 36 925 390 775.

Maison Dumas operates the hotel establishment Maison Dumas located at 65 rue Planchat, 75020 Paris (hereinafter “the Hotel”) as well as the website “www.maison-dumas.fr” (hereinafter “the Site”), which allows bookings to be made at the Hotel and provides information on the services of Maison Dumas.

These General Terms and Conditions of Sale (hereinafter “T&Cs”) apply to any person wishing to book one or more rooms and any additional services at the Hotel (hereinafter “the Client”), in addition to the Legal notice and the Privacy policy of the Site, available in the footer, which more generally govern the use of the Site.

The T&Cs alone govern the relationship between Maison Dumas and the Client, in addition to the information displayed elsewhere within the Hotel.

Maison Dumas and the Client are hereinafter jointly referred to as “the Parties”.

Bookings on the Site are managed by: MEWS SYSTEMS BV – Kleine-Gartmanplantsoen 21, 1017 RP, Amsterdam, the Netherlands (https://www.mews.com/en/).

ARTICLE 1 – BOOKING CONDITIONS

1.1 – PREREQUISITES

To make a booking, the Client must be of legal age and have the legal capacity to enter into a contract.

Any booking made with Maison Dumas implies the Client’s unrestricted and unreserved acceptance of these T&Cs in their entirety; the Client acknowledges having taken the time to review them, having full knowledge of them and understanding their meaning and scope.

1.2 – SPECIFIC RULES APPLICABLE AT THE HOTEL

Check-in time

Booked rooms are available from 3:00 pm.

Check-out time

On the day of departure, rooms must be vacated by 12:00 noon at the latest, unless a late check-out has been granted; this service may be offered on site at the Hotel depending on occupancy.

Number of occupants

When booking, the Client must specify the number of people who will occupy the booked room(s), including, where applicable, the number of children.

For young children, the Hotel can provide one baby cot per room and per night. The Client must request it at the time of booking.

If the number of people arriving at the Hotel does not match the number stated at the time of booking, the Hotel may charge for an upgrade (a room with greater capacity or additional room(s)) or cancel the booking if occupancy does not allow an upgrade, in which case the cancellation conditions set out in Article 5 will apply to the Client.

Checks on arrival

Minors and adults under legal protection must be accompanied by a legal guardian.

The Hotel reserves the right to request valid proof of identity, among other documents.

Equipment

All rooms at the Hotel are furnished and equipped, in particular, with advanced audiovisual technology.

The Client undertakes to use the equipment made available solely for its intended purpose and in accordance with the instructions provided. Any other use, and in particular any unauthorised handling (such as opening, modifying, or moving equipment outside the room or the areas for which it is intended), is strictly prohibited.

All repair and/or replacement costs arising from damage caused during the Client’s stay shall be borne by the Client.

Swimming pool and rooftop

Access to the Hotel’s swimming pool and rooftop is reserved for Hotel guests, during the opening hours displayed on site. The Client undertakes to comply with the house rules for these areas, available at the Hotel. Children must be accompanied by a responsible adult at all times. The Hotel reserves the right to close access temporarily for reasons of safety, maintenance or weather conditions, without this giving rise to any compensation.

Security deposit

A security deposit may be requested on arrival at the Hotel. This deposit will take the form either of a pre-authorisation on the bank card presented on arrival (no amount will be debited) or of a cash deposit (which will not be cashed), and will be used in the event of damage, without prejudice to any other rights and remedies. The deposit will be returned to the Client at the end of the stay if no damage is found.

Wi-Fi access

The Hotel provides its guests with free Wi-Fi access.

The Client is solely responsible for their use of the internet and undertakes not to use the access provided by Maison Dumas to commit acts contrary to laws and regulations, public order or decency, or infringing the rights of others in any way whatsoever.

Pets

Only small pets are allowed in the Hotel, subject to a prior request at the time of booking.

No smoking

Smoking is strictly prohibited throughout the Hotel.

ARTICLE 2 – BOOKING ON THE SITE

For any booking request for more than 4 rooms, please contact us at reception@maison-dumas.fr or by telephone on the number shown on the Contact page.

2.1 – BOOKING CHOICES AND PREFERENCES

To make a booking on the Site, the Client is invited to follow the booking process provided for this purpose by entering:

• The desired arrival and departure dates.
• A room category: the Site describes the features of each room and booking option.
• The number of occupants, including children (baby cot free of charge on request).
• Any additional services chosen from a selection (for example: breakfast, a bottle of champagne, early arrival, etc.).
• The choice between the flexible rate (hereinafter “FLEXIBLE RATE”) and the non-modifiable rate (hereinafter “NON-REFUNDABLE RATE”) (see description in 2.2 below).

The Client may go back at any time to change their choices, as long as they have not entered their personal details and confirmed the booking at the Booking confirmation step (see 2.3 below).

2.2 – RATES

The NON-REFUNDABLE RATE category corresponds to a lower rate in return for a stricter, non-refundable guarantee policy and cancellation conditions.

Guarantee policy: prepayment by bank card of the full amount of the stay, debited at the time of booking.

Cancellation and no-show: the amount paid is non-refundable, even in the event of cancellation and/or modification and/or no-show at the Hotel.

The NON-REFUNDABLE RATE WITH BREAKFAST category corresponds to a lower rate in return for a stricter, non-refundable guarantee policy and cancellation conditions, with breakfast included.

Guarantee policy: prepayment by bank card of the full amount of the stay, debited at the time of booking.

Cancellation and no-show: the amount paid is non-refundable, even in the event of cancellation and/or modification and/or no-show at the Hotel.

The FLEXIBLE RATE category corresponds to a higher rate in return for a more lenient guarantee policy and cancellation conditions.

Guarantee policy: all bookings must be guaranteed with a valid bank card.

Cancellation: free cancellation until 3:00 pm (Paris local time) on the day before the scheduled arrival date. After that, the Hotel will charge the first night.

No-show: in the event of a no-show at the Hotel, the first night will be charged as compensation.

PLEASE NOTE THAT BY CHOOSING THE NON-REFUNDABLE RATE, THE CLIENT EXPRESSLY AGREES TO BE SUBJECT TO A STRICTER GUARANTEE POLICY AND CANCELLATION CONDITIONS AS DESCRIBED ABOVE, IN RETURN FOR THE BENEFIT OF A LOWER BOOKING RATE.

2.3 – BOOKING CONFIRMATION AND PAYMENT

At the end of the booking process, the Client must enter the personal details required to process the booking, at least their name and e-mail address (see Article 7 below on the processing of personal data).

The Client must then confirm their acceptance of these T&Cs (available via the link provided for this purpose).

Finally, the Client must enter their payment details and, if the NON-REFUNDABLE RATE has been chosen, prepay the full amount of the booking (see Article 4 below on payment).

Once the booking has been made on the Site, the Client will receive an e-mail at the address provided at the time of booking, confirming that it has been registered and containing the booking references, together with details of the transaction in the event of online prepayment.

The Client shall take all necessary precautions to keep their booking references confidential and to prevent any use by unauthorised persons or any fraud. Maison Dumas accepts no liability in the event of loss, theft or unlawful use of the references, nor for errors made during the booking.

Any resale or offer for resale, any exchange or offer of exchange, and any redistribution or offer of redistribution of a booking (including free of charge and/or in particular in the context of competitions) is strictly prohibited. In the event of a breach of this prohibition and, more generally, in the event of fraud (in particular by falsification or attempted falsification), Maison Dumas reserves all rights and remedies, including the right to claim damages.

2.4 – PROOF OF BOOKINGS MADE ON THE SITE

Unless proven otherwise by any means admissible before the French courts, the Parties agree, and the Client expressly accepts, that the data recorded by Maison Dumas when a booking is made on the Site constitute the sole proof of all bookings made by the Client on the Site, of the conditions under which they were made and of their content.

ARTICLE 3 – PRICES

3.1 – Prices shown on the Site are stated, and payable, in euros including VAT. All applicable taxes, in particular the tourist tax and any government or local taxes, will be added and must be paid by the Client on site at the Hotel.

3.2 – The Client is informed that the Hotel’s pricing policy takes into account, in addition to the choice between FLEXIBLE RATE and NON-REFUNDABLE RATE, in particular the booking period and demand.

3.3 – Maison Dumas reserves the right to change the prices shown on its Site at any time, it being specified that services are invoiced on the basis of the rates in force when the Client makes the booking.

ARTICLE 4 – PAYMENT

4.1 – The accepted means of payment are specified at the time of booking. Only one means of payment is allowed per online booking.

4.2 – Payment is made at the Hotel on the Client’s day of arrival, unless the selected rate requires prepayment when booking online (see the details of the FLEXIBLE and NON-REFUNDABLE rates in Article 2.2 above), in which case the Client’s bank account will be debited after the Client’s final confirmation and acceptance of the booking.

4.3 – Payments on the Site are secured by the payment system of the Mews booking engine (Mews Payments, operated by Adyen) using the SSL encryption protocol. This data therefore cannot be detected, intercepted or used by third parties.

Payment data is not stored on our computer systems.

For any further information or any payment issue, please contact the Hotel reception. For more information about Adyen, visit https://www.adyen.com/. Maison Dumas reserves the right to change its payment service provider at any time, offering similar security guarantees.

ARTICLE 5 – NO RIGHT OF WITHDRAWAL – BOOKING CANCELLATION CONDITIONS

In accordance with Article L221-28-12° of the French Consumer Code, the right of withdrawal (provided for in Article L221-18 of the French Consumer Code) cannot be exercised for accommodation service contracts to be provided on a specific date or during a specific period.

The cancellation conditions applicable to the Client depend on their choice between FLEXIBLE RATE and NON-REFUNDABLE RATE at the time of booking:

Cancellation conditions for the FLEXIBLE RATE:

Free cancellation until 3:00 pm (Paris local time) on the day before the arrival date shown on the booking summary. After that, the Hotel will charge the first night.

In the event of a no-show at the Hotel on the arrival date shown on the booking summary, the first night will be charged as compensation.

Cancellation conditions for the NON-REFUNDABLE RATE:

The amount paid is non-refundable, even in the event of cancellation and/or modification and/or no-show at the Hotel.

ARTICLE 6 – INTELLECTUAL PROPERTY AND OTHER RIGHTS RELATING TO THE CONTENT OF THE HOTEL AND THE SITE

The Site and all elements of any kind it may contain (including texts, graphics, posters, videos, sound content, images, logos, trademarks, various creations, software, databases, etc.) are or may be protected by rights, in particular intellectual property rights and/or third-party rights. Using any feature of our Site, and more generally browsing it, does not entail or imply any authorisation or transfer, whether partial or not, tacit or not, of any kind whatsoever, relating to the Site, its elements of any kind, and the rights attached to them.

The Hotel, the elements it incorporates (including logo and trademarks), including the works installed there (paintings, photographs, etc.), as well as any content that may be viewed there, are or may be protected by rights, in particular intellectual property rights and/or third-party rights (hereinafter together “the Protected Elements”). The Client’s stay at the Hotel does not entail or imply any authorisation or transfer, whether partial or not, tacit or not, of any kind whatsoever, relating to the Protected Elements and the rights attached to them.

The Client expressly undertakes not to make (and not to allow anyone to make) any use whatsoever of all or part of our Site and/or the Hotel and/or all or part of the elements they incorporate, including the Protected Elements they contain, and in particular any reproduction (including recording, still or moving, sound and/or visual capture), distribution, performance, communication, making available, modification, adaptation, sale, exchange, rental, recording, storage or archiving, by any means and process whatsoever, resulting in an infringement of rights, whether intellectual property rights, personal rights (including image rights) and/or any other rights provided for by the regulations in force and/or recognised by case law. Any person who commits or is an accomplice to all or part of any such infringement may incur civil and/or criminal liability and is therefore exposed to any appropriate action brought by Maison Dumas and/or the rights holders of any of the above-mentioned elements, including the payment of damages, as well as legal and criminal proceedings.

ARTICLE 7 – PERSONAL DATA

Personal data that Maison Dumas may collect and process in connection with the use of the Site by any person are processed in accordance with the amended French law of 6 January 1978 and European Regulation No. 2016/679/EU of 27 April 2016, known as the “GDPR”, and in accordance with the Privacy policy of Maison Dumas.

The data controller for personal data on this Site is: Maison Dumas (SAS), 60 rue La Boétie, 75008 Paris – reception@maison-dumas.fr.

Any booking confirmed on the Site implies the Client’s unrestricted and unreserved acceptance of all the conditions governing the processing of their personal data.

Processing of personal data for bookings made on the Site

To register and process bookings on the Site, Maison Dumas necessarily requires the Client’s name, e-mail address and payment details.

On an optional basis, and only if the Client agrees to provide this additional information, Maison Dumas may also collect the following data in order to contact the Client more easily and/or offer a more personalised service: first name, telephone number, nationality, and/or any additional information the Client wishes to provide for their stay at the Hotel.

The above data are collected and processed for the conclusion and performance of the contract between Maison Dumas and the Client, for the purpose of processing the booking and for any resulting communications.

Maison Dumas may also use these data in the context of the commercial relationship that may arise from exchanges with the Client, and in the legitimate interest of Maison Dumas to keep an up-to-date database of its clients and prospects.

These personal data are intended for the Maison Dumas teams for the above purposes and, where applicable, for its subcontractors. They are kept for the periods necessary to fulfil the above purposes, as specified in the Maison Dumas Privacy policy, within the limits of the applicable limitation periods. They may be transferred outside the EU by Maison Dumas’s subcontractors. Maison Dumas ensures that all its subcontractors transferring data outside the EU provide a level of data protection equivalent to that required by the GDPR.

Your rights

In accordance with the amended French “Informatique et Libertés” law of 6 January 1978 and European Regulation No. 2016/679/EU of 27 April 2016, you have the right to access, rectify, port and erase your data, as well as the right to restrict processing. You may also, on legitimate grounds, object to the processing of data concerning you.

You can exercise your rights:

• Via the Contact page of our Site
• By e-mail: reception@maison-dumas.fr
• By post: Maison Dumas – 60 rue La Boétie, 75008 Paris, France

To process your request efficiently, please provide your surname, first name and e-mail address. In the event of reasonable doubt as to your identity, we reserve the right to ask you for a copy of an identity document.

We will reply as soon as possible and in any event within one month of receiving your request; this period may be extended by two further months, taking into account the complexity and number of requests.

If you nevertheless consider that we have not processed your personal data in accordance with the regulations in force, you may lodge a complaint with the CNIL (French Data Protection Authority): https://www.cnil.fr/fr/plaintes.

To find out more about how Maison Dumas processes personal data: Privacy policy.

ARTICLE 8 – LIABILITY

The Client is solely responsible for their use of the Site and for compliance with these T&Cs and with applicable standards, present or future, and undertakes to ensure that they are complied with by all persons for whom they are responsible (whether children or adults under legal protection) and/or by any person acting on their behalf and/or by any person present in the room(s) they have booked, and provides Maison Dumas with all guarantees in this respect.

The Client irrevocably undertakes to guarantee and indemnify Maison Dumas against any recourse, claim or demand by third parties of any kind whatsoever (in particular against any complaint or claim by third parties arising from the use of the Site, a breach of the T&Cs or of the rights of others or of public order, etc.) and undertakes to bear the related lawyers’ and/or advisers’ fees and costs as well as any sentences, in particular financial ones, that may be pronounced against Maison Dumas, without prejudice to any damages that Maison Dumas may claim.

8.1 – Client conduct at the Hotel

The Client undertakes to behave within the Hotel premises in a manner that is not contrary to laws, regulations, decency and public order.

The Client acknowledges and accepts that, in the event of conduct contrary to the above, Maison Dumas reserves the right to ask the Client to leave the premises without any compensation or refund of the sums paid by the Client. If the Client has not already paid for all the services ordered, the Client must pay the outstanding balance before leaving the premises.

The Client is liable for any act of vandalism, damage, deterioration and destruction and, more generally, for any damage of any kind caused to third parties and/or to property in the booked room(s) and/or the other premises of the Hotel or its frontage, which may occur as a result of their stay and/or as a result of the Client and/or the persons for whom they are responsible (whether children or adults under legal protection) and/or any person acting on their behalf and/or any person present in the room(s) they have booked. Consequently, in the event of such damage, the Client undertakes to compensate Maison Dumas for the amount of such damage (and is answerable for all the above-mentioned persons), without prejudice to any other rights and remedies of Maison Dumas or of third parties (such as the rights holders of Protected Elements – see Article 6 above), in particular damages.

8.2 – Personal belongings

Personal belongings left by the Client and/or any accompanying person and/or guest in the Hotel room or in other areas of the Hotel remain their sole responsibility. Maison Dumas cannot be held liable for the loss, theft, deterioration of or damage to such belongings.

ARTICLE 9 – FORCE MAJEURE

Neither Party may be held liable to the other Party for any failure to perform or any suspension of performance of all or part of its obligations (and the consequences thereof) resulting from a case of force majeure, as defined by French law and case law, i.e. any event which, at the time the contract was concluded, was unforeseeable, irresistible and resulted from circumstances beyond the control of the Parties.

ARTICLE 10 – CONTACT, CUSTOMER SERVICE AND BOOKING FOLLOW-UP

For a booking or to contact the Hotel reception:

• By telephone: on the number shown on the Contact page
• By e-mail: reception@maison-dumas.fr
• By post: Maison Dumas – 65 rue Planchat, 75020 Paris, France

ARTICLE 11 – APPLICABLE LAW – DISPUTES – MEDIATION

Applicable law and handling of complaints

These T&Cs are governed by French law. Any dispute relating to the application, interpretation or performance hereof shall be submitted to the jurisdiction of the French courts. The Client and Maison Dumas will first endeavour to reach an amicable settlement. To this end, the Client must first notify Maison Dumas of the subject of the complaint by registered letter with acknowledgement of receipt to the following address:

Maison Dumas – 60 rue La Boétie, 75008 Paris, France.

Mediation

In accordance with Article L. 612-1 of the French Consumer Code, within one year of their written complaint, and subject to Article L. 152-2 of the French Consumer Code, the Client may submit a request for amicable resolution through mediation to:

Centre de Médiation et d’Arbitrage de Paris (CMAP)
39 avenue Franklin D. Roosevelt – 75008 Paris, France
Website: https://www.cmap.fr/consommateurs/
Online form: https://xrm3.eudonet.com/Specif/EUDO_07073/Extranet/#/en/home
E-mail: consommation@cmap.fr